About Our Client
Our client is an innovative NFP operating successfully for over 100 years in the Healthcare industry. They are a leading provider of high-quality aged care services, dedicated to enhancing the well-being and quality of life for older Australians. They are committed to delivering compassionate, personalised care in a supportive and respectful environment, driven by their values of integrity, excellence, and community-focused service.
Job Description
Key responsibilities:
- Manage the uplift of their current CRM system, providing recommendations and overseeing strategy.
- Oversee and maintain the CRM system, ensuring the accuracy and completeness of patient and provider data.
- Develop and execute CRM strategies to improve patient acquisition, retention, and engagement.
- Support the mapping of the customer journey.
- Work closely with the marketing, clinical, and administrative teams to align CRM initiatives with organisational goals.
- Design and implement automated workflows and communication campaigns.
- Identify and segment specific audiences.
- Monitor CRM system performance, troubleshoot issues, and provide support to staff.
The Successful Applicant
The successful candidate:
- Bachelor's degree in Healthcare Administration, Marketing, Business, Information Technology, or a related field.
- Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, Health Cloud, HubSpot) and data analysis, preferably in a healthcare setting.
- Strong analytical skills with the ability to interpret healthcare data and generate actionable insights.
- Excellent communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
- Proficiency in CRM software, Microsoft Office Suite, and data visualisation tools.
- Detail-oriented with strong organisational and project management skills.
What's on Offer
What is on offer:
- Contribute to improving patient care and healthcare outcomes in a collaborative and supportive environment.
- Enjoy a competitive salary with perks.
- Work with a passionate team dedicated to making a difference in the healthcare industry.
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