Elevate your IT career with Know It All, where your expertise will ensure our operations run smoothly and efficiently!
29th August, 2024
About DBG Health & IPA :
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Independent Pharmacies of Australia (formerly The Platform Alliance Group) is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. We're building the strongest network by offering diverse services and evolving the customer focus of each pharmacy. This creates a win-win for consumers, members, and suppliers.
About the role:
The Technical Support Officer will play a pivotal role in ensuring the seamless operation and satisfaction of KIA's customers. Your primary responsibilities will include providing expert technical support, training users on KIA software, and troubleshooting any issues that arise. You will also remotely install KIA software and ensure that clients are fully supported through the process. In addition to offering first-line support, you'll push your technical skills to provide second-level support where feasible, enhancing the overall customer experience. Your expertise will be crucial in maintaining the high standards KIA customers expect and rely on.
Role & Responsibilities:
- Installation and maintenance of KIA products
- Providing training and technical support for KIA's customers
- Pushing technical skills to be able to provide 2nd level support where feasible
- Building positive working relationships
- Collaborating with colleagues and clients
Skills & Experience:
- A tertiary degree in information technology is not a prerequisite but would be highly regarded
- A strong knowledge of Windows
- Ability to troubleshoot
- Strong problem-solving abilities
- Some knowledge of command prompt
- Excellent verbal and written English
- Excellent communication skills
- The ability to self-manage
- Some knowledge of SQL or ability to learn SQL would be highly regarded.
Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.
- Competitive salary package and STIP program
- Exclusive discounts on our consumer health, wellness, and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own, and many more
- 12 weeks paid parental leave
- We are a values-driven business fostering a supportive and friendly team culture
- Enjoy the ability to work autonomously, empowering you to drive your own success.
- Convenient head office location close to public transport, cafes, and restaurants
- Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, and Axe Health Services.
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability, or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
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