Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
We are seeking a skilled and dedicated Application Support Analyst to join our dynamic team. The successful candidate will play a critical role in ensuring the stability, functionality, and optimal performance of our company's software applications. The Application Support Analyst will be responsible for providing technical support, troubleshooting issues, and collaborating with various teams to enhance the user experience.
At ReadyTech we provide mission-critical software, so at times this role will require you to work at pace and under pressure. As a growing company, you will contribute to the continuous improvement of the application support function by making appropriate recommendations to enhance our processes and services. Having the right attitude, being willing to learn, and being comfortable with some uncertainty will make you a success in this role. If you think you have these attributes, but lack some of the ideal skills, knowledge, or experience, we encourage you to apply anyway.
Accountabilities:
- Provide efficient and effective 3rd level technical support to end-users, responding promptly to inquiries and resolving application-related issues.
- Diagnose and troubleshoot software problems, identifying root causes and implementing appropriate solutions.
- Collaborate closely with cross-functional teams, including developers, QA testers, and business stakeholders, to address application-related concerns and implement improvements.
- Monitor application performance and proactively identify potential issues, ensuring seamless functionality and user satisfaction.
- Document support processes, issue resolutions, and frequently asked questions to build a comprehensive knowledge base for both internal teams and end-users.
- Assist in the testing and deployment of software updates, patches, and enhancements to ensure they do not disrupt the application's stability.
- Stay up-to-date with industry trends and emerging technologies to contribute insights for continuous improvement of application support processes.
Knowledge required:
- Service support tools and practices.
- Familiarity with ITIL practices and principles.
- Familiarity with JIRA Service Desk and Confluence is advantageous.
- Proficiency in SQL and database concepts for querying and analysing data is advantageous.
- Knowledge of API / Integration testing tools (SOAPUI, Postman etc) is advantageous.
- Ability to troubleshoot SVN/Source Control Queries also advantageous.
- Experience working in application support, preferably for a SaaS provider, IT help desk, or related role.
- Experience working in DevOps and Agile environments.
- Experience with major incident management preferred.
- Experience with supporting enterprise-level software applications and familiarity with various operating systems (Windows, macOS, Linux).
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Experience in performing or assisting with deployments desirable.
- Experience working in or with the Government/Civil service desirable.
- Experience of working with a growing and evolving company.
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!
Closing Date: Saturday, 28 September 2024
#J-18808-Ljbffr