Job reference: #12035
Location: Sydney
Work type: Full Time (Permanent)
About us
Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, synonymous with quality, affordable and accessible healthcare for all Australians. Healius provides specialty diagnostic services to consumers and their referring practitioners through its expansive network of pathology laboratories, collection centres, and diagnostic imaging centres.
The Role
Join our dynamic team as the Team Lead Customer Service Representative and take charge of leading a strong, motivated, and driven Customer Service team in a fast-paced, high-volume environment.
Responsibilities:
- Lead and manage the new customer service team.
- Manage workflow and delegate tasks across the team to meet team KPIs and patient and referrer expectations.
- Assist with triaging referrals and responding to patient enquiries.
- Provide software support to referrers.
- Organise report addendums, validation, and reviews where necessary.
- Audit for Medicare, billing, and reporting purposes.
- Record compliments, complaints, and feedback where required.
- Provide support to the operations and marketing departments.
- Work alongside clerical staff, technicians, and Radiologists.
Experience Required:
- Staff management experience.
- Good knowledge of medical terminology.
- Healthcare administration background, particularly in radiology, is highly regarded.
- Exceptional customer service and communication skills.
- Ability to problem-solve independently and assist other team members.
- Advanced computer literacy with knowledge in applications including Outlook and Microsoft Office.
- Ability to learn and adapt to new software applications and changing work processes.
- Ability to manage workflow and train staff.
- Experience with staff recruitment.
- Ability to conduct disciplinary conversations and provide feedback to staff members.
- Experience with organising rosters, shifts, and appropriate staffing levels.
Benefits and Wellbeing:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits, and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport – access fitness centres across Australia at a subsidised rate.
- Career growth opportunities across the Healius network.
- Being part of a large ASX-listed organization focused on delivering positive outcomes to all Australians.
Our commitment to diversity and inclusion:
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
How To Apply:
Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application. If you would like further details, please email
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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