HR Customer Service Officer - NSW Government
Immediate start - 13 week rolling contracts
24/7 rotating roster: Shifts work as a 4 days on and 3-4 days off roster, with rosters released 8 weeks in advance.
Location: Sydney Olympic Park
Pay: $36ph + super
Hours: 38 hours per week
This is a great opportunity to work within this Government department located in the Health sector. We are looking for a standout candidate who is customer-focused, organised, and highly driven to join the team on a rolling 13 week contract.
This is a contract role, requiring candidates who can hit the ground running, remain calm during a fast-paced training period, and adapt quickly in a new environment.
Experience in the health sector, rostering, or a call centre environment would be highly advantageous.
About the Role:
- Manage inbound and outbound calls to paramedics who call the absence line for various types of unplanned absence.
- Update the internal rostering system and other required record-keeping processes.
- Communicate with staff at all levels of the organisation both in person and over the phone.
- Coordinate with the Team Leader regarding all absences and their impact on operational staffing numbers.
- Follow the required procedures to secure backfills as directed by the Manager or Team Leader.
Roster Requirements:
As this is a 24/7 role, you will be working 9.5 hours per shift with a half-hour unpaid break. Rosters are finalised 8 weeks in advance and you will rotate on a 4 days on and 3-4 days off roster over 7 days. It is not possible to select preferred shifts, but you may swap a particular shift if needed, noting that full availability is expected.
The times for the shifts will be rotated between the following, Monday to Sunday:
- 6:00am - 4:00pm
- 10:00am - 8:00pm
- 12:30pm - 10:30pm
- 8:30pm - 6:30am (This shift will not be as often as the others, as there is only one Customer Service Officer and one Team Leader allocated for this time)
Skills/Experience:
- Experience in the health sector, rostering, or call centre would be highly beneficial.
- Exceptional phone manner and strong communication skills are essential.
- Tech savvy with experience using Excel, Teams, Microsoft Office, Calendars, etc.
- Ability to pick up new systems with ease.
- Excellent accuracy, attention to detail, and strong data entry skills.
- Ability to adapt to changing policies and procedures.
- A strong work ethic and initiative during quieter periods.
- Must be reliable, punctual, and available for the required rostered hours.
For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.
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