It starts with YES!
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.
You will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer’s account and the Optus account team.
Your day in the life of a Service Architect, Contact Centre at Optus
- Architecture Integrity: Architectural design and documentation of the converged environments as a high level Design Authority
- Customer Experience: Provide the ongoing strategic technical direction to the customer
- Solution Design & Delivery: Responsibility for the design of complex business solutions that integrate all data, voice, video communications and systems components into an effective network
- Technical Support: Assist Customer Delivery teams as required for high-level operational support including architectural views in support or Level 3 fault resolution. This would entail in‑depth knowledge of the networking solution and active participation within problem troubleshooting analysis
Your Skills To Pay The Bills
- Prior experience working in a Senior role within pre-sales/Embedded Architect
- Experience in providing a high level of technical advice and expertise to support, identify and maintain architectural integrity of a deployed customer ICT environment
- Experience in a Managed Solutions environment including maintaining large corporate networks
- Tertiary qualifications in IT or Engineering field, Industry certifications from Cisco, Genesys, NICE and Microsoft advantageous
- Eligible to obtain a Baseline / NV1 clearance
Perks we love at Optus
- 3 days in the office, 2 days remote – with flexible hours to suit!
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
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