About the company Our client is an industry leader and pioneer in medical devices which focus on transforming the dental and orthodontic industry.
About the opportunity Our client is seeking a Customer Support Representative to continue to support their clients and consumers across the WA market.
As a Customer Support Representative, you will be responsible for ensuring an unbelievable customer service experience through their contact channels, generating speedy and confident solutions to their customers' needs, providing an end-to-end engagement process, powerfully impacting customer satisfaction and profit growth.
Responsibilities - Accountable for assisting our customers with all requests related to service, product queries, questions, and opportunities.
- Guarantee customers a high level of satisfaction through end-to-end follow-up of requests, making contacts with related areas when necessary to resolve the customer query.
- Interact with customers through inbound and outbound calls, emails, and webchat on a daily basis.
- Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
- Problem solve, with the ability to resolve challenges swiftly and efficiently by identifying the root cause.
- Ensure each customer interaction is accurately documented in our Customer Relationship System through generating a task for assignments, follow-ups, notes, or upon resolution of an engagement.
- Research information to answer enquiries from customers and share learning with departmental peers and management.
- Develop complete knowledge of our products and procedures to provide accurate information to customers.
- Identify potential cross-sell opportunities and forward them to the appropriate member of the sales team.
Skills and Experience - At least 3 years’ experience in customer service, customer support, or customer experience roles; preferably in the healthcare or technology sector.
- Passion for customer service; a real people person!
- Provide a superior customer care offering through building trust, rapport, and empathy.
- Ability to identify customer-focused solutions, prioritizing customer needs and working to deliver solution-based assistance.
- Brilliant organisational and time management capabilities.
- Persuasive and confident speaker, clear communicator with active listening skills.
- Affinity with technology, agile thinking, and ability to always be learning.
- Digitally savvy with excellent working knowledge of CRM Systems, MS Office Suite, which includes Teams, PowerPoint, Outlook, Excel, Word, One Drive, and SharePoint.
Why this opportunity is right for you - Work for a well-known healthcare company.
- Work 100% from home!
- Can be based anywhere in WA!
- Fantastic salary.
How to Apply Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.#J-18808-Ljbffr