About Our Client
A leading facilities management firm, specialising in cleaning, maintenance, hygiene, and event services, the company delivers high-quality, competitive solutions nationwide. Known for its emphasis on sustainability and innovation, its success is rooted in a commitment to ethics, service excellence, and exceeding client expectations. From its origins in Melbourne, the company has expanded by building strong relationships and partnerships, offering a wide range of qualified resources to ensure efficient responses to emergency demands.
Job Description
- Support the Operations Manager with daily administrative tasks, project implementation, and coordination activities to ensure smooth operation and service delivery.
- Provide administrative support to the finance team, facilitating smooth and efficient operations.
- Respond immediately to financial emergencies and any urgent demands by coordinating necessary resources and actioning solutions - ensuring response to client is priority.
- Use a common-sense approach to handle clients, ensuring their needs are met and fostering strong, positive relationships.
- Promptly address client requests, feedback, and operational issues through the service desk platform. Ensure all inquiries are logged, tracked, and resolved efficiently.
- Book appointments and follow up with confirmation.
- Diary and email management.
- Manage and update all office documentation.
Skills & Experience
- Computer literate at intermediate-advanced level including MS Office Suite and internet.
- Excellent telephone manner, communication skills, and customer service.
- Experience within an administration support role.
- Proactive, flexible approach to completion of work.
- The ability to provide effective and appropriate information to a variety of people.
- Excellent written and communication skills.
- Strong organisational and administrative skills, including an ability to prioritise workloads, meet deadlines, and manage a varied workload in a busy professional environment.
The Successful Applicant
Are you a dynamic and motivated individual with a passion for providing top-notch administrative support? We are looking for someone who thrives in a fast-paced environment and is eager to contribute to a high-performing team. The ideal candidate will possess exceptional interpersonal skills, a proactive attitude, and a strong desire to learn and grow professionally. If you're ready to take on new challenges and be a key player in a collaborative and supportive team, this opportunity is for you!
What's on Offer
The passionate and down-to-earth team collaborates strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.
- Permanent opportunity.
- Meaningful, challenging work.
- Outstanding benefits including free barista-made coffee, yoga classes, and more!
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