- Join a purposeful non-profit, dedicated to providing inclusive learning opportunities for all.
- Part time position, 15-20 hours per week. $31.09 p/h. Located in either Chatswood or Epping.
- Suited to a vibrant and passionate customer service candidate.
About The Company
Lotus People are delighted to be partnering with a leading non-profit within the education space, who endeavour to provide inclusive and cost-effective learning opportunities for a wide range of both individuals and organisations. With hundreds of courses on offer across their dynamic campuses, the team are dedicated to using both the power of learning and connection to ultimately build stronger communities.
About The Role
As the face of the campus, this is an integral role within the team! This position is suited to an energetic and bubbly individual with a passion for making a difference, who is used to working within a fast-paced and varied environment. Combining strong elements of customer service and campus operations support, the day-to-day of this position involves efficiently managing enquiries from students, teachers, and trainers through a variety of touchpoints, as well as assisting with the coordination of classes, handling general data entry, and office coordination.
DUTIES
- Effective management of inbound queries - face-to-face, phone, live chat, email.
- Accurately recording conversations and updating within internal systems.
- Assist with the scheduling of classes and booking of rooms.
- Assist trainers and teachers with class administration e.g. class rolls, Zoom links for virtual sessions, and course materials.
- Managing stationery and outgoing mail (such as completion certificates).
Skills & Experience
- Strong communication skills (written and verbal) and high attention to detail.
- Ability to juggle multiple competing priorities in a fast-paced environment.
- Bubbly, outgoing, and energetic demeanour - a real passion for, and experience in, customer service!
- Autonomous and proactive in nature - a strong knack for forward-thinking.
- System savvy and ability to pick up new technologies with ease.
- Education/RTO exposure will be highly regarded.
The successful candidate will undergo both a Police Check and the process of obtaining a Working with Children Check - Employee (WWCC) if they do not currently possess one.
How To Apply
Click APPLY or contact (name), (position) on (phone) for a confidential discussion.
Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us.
REFERRAL INCENTIVE
If you know someone who is perfect for this position, please refer them to us at If we find a role for any referred candidates, we will gift you a $200 voucher!
#J-18808-Ljbffr