Job Description
Review and approve the sampling strategy that suits the business requirement
Ø Decide on the Calibration Process and variance target
Ø Review and approve the Quality Standard Document
Ø Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
Ø Ensure that the Quality Process adheres to the Quality Standard
Ø Regular Performance Review of QA/AM/DM
Ø Conduct skip level meetings with the advisors and QA’s
Ø Attend LA Training and BPET Training roadmap for self-development
Ø Complete the GB certification and role roadmap
Ø Drive high impacting six sigma and Lean Projects
Ø Mentor team members to improve performance and behaviour
Ø Understand VOC/VOE and implement actions to improve the performance on them
Ø Participate in WNS BPET initiatives
Ø Regular interaction with clients and maintain good relationship
Ø Deploy standard Quality Framework
Ø Initiate and mentor vertical level initiative
Ø Assist the Operations team during migration in terms of base lining and QA identification
Qualifications
Graduate (Any Discipline)