Position Overview:
This dynamic role is all about driving an exceptional customer journey for IFB’s Modular Kitchen offering. From nurturing leads and understanding customer expectations to successfully closing projects and ensuring flawless execution, you will be at the heart of delivering a premium kitchen experience. Working closely with various teams, you’ll be responsible for transforming customer needs into beautifully designed kitchens, ensuring every stage of the project runs smoothly and on time, with customer satisfaction as your ultimate goal.
Roles and Responsibilities:
- Calling leads generated through the online and offline channels and turning them into sales
- Designing & drawings, preparing quotations
- Site visits for measurements and final check along with the site engineer
- Co-ordination with the production and installation teams
- Payment collection from customers
- Customer satisfaction throughout the project journey
- Timelines are to be maintained for all stages of the project as per the company’s standards
Qualifications:
- B.Arch or a 3-year diploma in designing (post 12th grade).
- 1-2 years of experience in kitchen design and full kitchen interiors.
- Proven ability to manage customer expectations and deliver projects.
- Excellent communication and negotiation skills.
- Strong aptitude for working collaboratively with cross-functional teams.