Job Title: Account Manager
Job Level: Manager
Function: Sales
Reporting to: Business Manager
Purpose of the Job:
Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.
Deliverables
· Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
· Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
· Augment solution selling, and drive new product penetration in emerging markets
· Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
· Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control
Major Challenges:
· To work in alignment with processes on Data and Voice
· To work on retention of existing revenue as well and grow new products
· Account Penetration & Product Penetration
Demonstrate (Key competencies):
· Understanding of technology
· Customer Service Orientation
· Key Account Planning & Management
· Executive Presence – ability to handle CXO discussions
· Commercial Acumen
· Ability to devise creative ideas to attract the target customer’s attention
· Regular Follow –up
Educational Level:
· MBA or equivalent Preferred
Working Experience Preferred:
· 4+ years of B2B Sales Experience in Telecom/ Technology domain