We're a young sustainable lifestyle accessory brand founded by IIM Calcutta Alumni. Our core idea is to make great consumer products that help our customers live a sustainable, zero-waste lifestyle. We are currently available in over 10 countries, 30 marketplaces and are one of the fastest-growing D2C brands.
We were awarded the Most Promising Sustainability Focused Startup in India. We are the first certified B Corp Consumer brand in India. Check us out on ecoright.com!
We are looking for a dedicated Customer Support Executive to join our team and help provide excellent service to our valued customers.
Roles & Responsibilities :
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Assist customers with product information, order status, returns, and exchanges.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain an updated knowledge of our products and services to offer accurate information.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Maintain a customer feedback log to identify trends and suggest improvements.
- Report on daily tasks and customer interactions to the team.
Qualifications :
- 0-2 years of experience in customer service or support or related field
- Strong verbal and written communication skills in English.
- Empathetic and patient with a customer-first attitude.
- Ability to work independently and manage time effectively.
- Comfortable using customer service tools like CRM software, email systems, and online chat platforms.
- Ability to work 5-6 hours a day from home with reliable internet access.
- Willingness to visit the office occasionally for training purposes.
What We Offer :
- Flexible working hours (5-6 hours/day).
- In-house training for 7 days
- Opportunity to work remotely from home.
- A supportive and collaborative team culture.
- Competitive salary based on experience.
Location: Ahmedabad, Gujarat, India
A little bit about us:
Social Samosa Superwomen Class of 2024
Featured in Elle
Featured in Grazia
Winner - Most Sustainability Focused Startup