Job Title: Application Production Support
Skills : Application Support, .NET , Sql
Location: Greater Noida. (Work from Office)
Experience: 4 -10 Years
Duration: Fulltime
Shift timings - EST (5:30PM - 2:30 AM IST)
Immediate joiners preferable.
We at Coforge are hiring Application Support Engineers with the following skillset.
- 5+ years of experience in a technical support role, preferably with a focus on .NET applications.
- Experience with troubleshooting application issues using debugging tools and techniques.
- Working knowledge of ITIL service management principles.
- Experience with incident management, problem management, and change management processes is a plus.
- Experience with SQL Server and ability to write basic DML scripts (e.g., SELECT, UPDATE, INSERT, DELETE).
- Analyze application logs and identify root causes of incidents.
- Collaborate with developers to resolve application bugs and implement fixes. Document incidents, resolutions, and knowledge base articles.
- Participate in incident escalation procedures as needed.
- Maintain a strong understanding of ITIL principles and support processes. Identify opportunities for process improvement and automation within the application support function.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical audiences.
- Ability to work independently and as part of a team.
- Must have a bachelor's degree or equivalent.