Key Responsibilities
- Onsite and Remote Support for the resolution of incidents encountered in the use of hardware and software.
- Installation, Troubleshooting and deployment of standard software's and Hardware's.
- Assembling and Disassembling computers, Laptops, and servers.
- Configuring of printers (Managed, Standalone and network printers)
- Maintenance, repair, or replacement of failed End Point devices.
- Replacement and deployment of fixed and mobile PC's, and other IT equipment.
- Ensuring that the CMDB or other tools used for the recording of assets are kept up to date.
- Inventory management of End Point devices including accessories, spare parts, etc.
- Performing and Verification Preventive Maintenance, Periodic Review, data backup, data restoration, data archival and User access management activities as described in the SOP's. and knowledge on CSV (Computer system Validation).
Required Skills/ Qualifications:
- Good competency level covering a wide range of IT skills and disciplines that are needed for L1 and L2 support.
- Familiar will All Networking (Both LAN, WAN and MAN).
- Familiar will All version of Windows OS (XP, 7, 8,10) and Windows server OS.
- Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint).
- Familiarity and understanding of Patch management. Basic Knowledge on Active Directory.
- Proven ability to work effectively in a matrix team setting as well as independently with minimal error and guidance.
- Familiarity and understanding of IT Service Management Tools.
- ITIL Foundation Knowledge is preferred.
- Strong communications skills at all organizational levels and very good English written and verbal communication skills.
Required Education Qualification: B. Tech/ B.E.
Required Experience: 4 - 10 years