Deliverables
First 30 days
- Gain an understanding of the SaaS products – verticals served, payment methods, user flows – through internal discussions and by completing training on the platform.
- Review current backlog and roadmap and build an understanding of all documented product initiatives.
- Participate in product team calls / meetings and begin to integrate into a scrum team
- Listen in on customer calls to develop customer empathy
First 90 days
- Fully integrate into a scrum team, working to prioritize the backlog, build team consensus, and lead the team to quickly ship
- Educate developers on the overall mission, including the business drivers, and create team alignment and motivation around payer adoption, driving bottoms-up ideation.
- Review existing data sources to evaluate user behavior, including internal data and Google Analytics
- Become well-versed in the payments industry, including an in-depth understanding of what happens when payments are processed.
Ongoing
- Collaborate with business stakeholders and the R&D team to build a complete product roadmap for your area, making sure the sequence is aligned with company goals and value creation.
- Gain in-depth knowledge of our billers’ and payers’ workflows, identifying opportunities to improve overall satisfaction and key metrics.
- Lead cross-functional teams to define key metrics and develop a strategy for positively impacting those metrics.
- Inform product decisions with product instrumentation, AB testing, surveys, and usability studies.
- Identify adoption improvement opportunities that can be solved without using R&D resources, prioritize them, and work with the appropriate teams to make changes. This includes biller onboarding, biller website optimizations, and other out-of-the-box thinking.
- Gain a holistic understanding of the payments market to identify disruptive opportunities in payments experience.
- Build both back-end and front-end solutions to improve payments workflows.
- Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.
Competencies
- Self-starter who is comfortable running multiple projects simultaneously with minimal supervision
- Customer-focused background with extensive experience interacting with customers from both support and new product development perspectives
- Practiced with product management in a B2B environment, with B2C e-commerce experience a plus.
- Background shipping products quickly and iterating based on their performance.
- Demonstrated experience driving cross-functional teams to success, without direct reporting authority.
- Passionate about playing the role of the product owner on a scrum team.
- Strong UX sensibilities and comfort with UI best practices.
- Possesses a true “roll up your sleeves” mentality necessary to thrive on a small team.
Who We Seek:
Minimum of a Bachelor’s degree, preferably in computer science, engineering or a related field. An advanced degree is a plus.
- 5+ years of SaaS product management experience with product owner responsibilities.
- Proficient in Agile and Scrum methodologies based on experience; CSPO certification is a plus.
- Experienced with use of analytics, user research, and business cases to drive decisions and improve products.
- Has demonstrated an owner’s mentality for their product area, is obsessive about the small details, and is passionate about the product and space that they lead.
- Strong analytical and quantitative skills with demonstrated experience in customer and competitive research.
Exceptionally clear and precise verbal and written communication skills, with the ability to articulate complex ideas clearly.