BRANCH MANAGER – Branch Banking
KRAs:
Enhancement of deposit pool from customers.
Establishing standards and delivery of service.
Sale of non-deposit products. Cross selling targets progressively.
Sale of Mutual Fund and Insurance products.
Fee income.
Branch administration.
Regulatory compliance.
Manage productivity, morale of branch personnel
Overall responsible for break-even and P&L of branch
EXPERIENCE:
Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities
Must have had Sales experience and exposure, preferably of Liabilities products
In-depth understanding of financial instruments, markets and macro - micro economic processes
Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”
Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
QUALIFICATIONS / QUALITIES:
MBA / CA/ CAIIB Should have sales orientation
Leadership skills. (Though more tactical than strategic).
Thinker : Doer = 40:60
- THE ROLE: REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS