Job Description
About you and this role
As part of the Service Operations Intelligence team, included under the ITS Organization, you will have responsibility for the development and operations of Dow’s IT Service Management foundational platform, ServiceNow. You will be responsible for the development and support of integrated, workable solutions that meet stakeholder requirements and address strategic capability needs. You will partner with the Sr. Service Managers and Service Managers to manage the work involved in service design, transition, and operations.
Responsibilities
- Evaluates and develops new Service Now capabilities as needed to meet business requirements and defines service deployment strategy that meets client needs
- Maintains service operations material to support adoption and operational reliability of the ServiceNow platform
- Drives and leads continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs
- Works closely with the Service Manager and other team members to ensure timely, quality delivery of Service Management solutions along with operating production solutions.
Qualifications
Bachelor’s degree in IT discipline preferred or a minimum of 5-8 years of relevant experience.
Preferred Skills
- A degree in Computer Science, Computer Engineering, Information Systems, or other related discipline
- Strong organizational, facilitative and communication skills
- Experience / knowledge in the following areas: ITIL Framework, ServiceNow development, IT Service Management, ITIL Service Operations, ITIL Processes, JavaScript, ITIL, SDM, DevOps, Agile Methodologies, Angular JS.
Additional notes
No relocation support is provided for this role. The ability to accommodate a flexible schedule aligned with international time zones is essential.