Senior Manager – Quality
Level: L6
Reports To
Asst General Manager/General Manager - Quality
Education Qualification
Graduate (Commerce/science/arts / any stream)
Work experience
10 to 12 years (6 Years in a capacity of Manager and above handling Quality function) from 3rd party BPO or captive centers
Job Description
The Manager will play a key role working with operations and Support functions to understand business needs and apply relevant techniques to deliver quantifiable improvements.
To develop and implement quality plans, programs, and procedures using statistical quality control statistics, tools and analyses and to ensure that performance and quality parameters are as per the regulatory standards
Job Profile
This position requires the person providing leadership at the site level in executing
Improvement projects using – Six Sigma, Lean
QMS management
Process Audits using ISO 9001 / COPC
Exposure in transactional quality / operational quality
Sampling techniques
Identification on training need analysis
Resource allocation
Quality form design
Correlations and impact analysis on operational metric.
The person should be a change agent who can make a significant impact
Adherence to contractual requirements for Quality
Maintaining communication with internal and external customers
Knowledge and skills
Must have proven experience in leading a team of Quality Executives in a BPO/KPO.
To plan and deliver results in a highly demanding environment.
To work with different POCs at different levels to drive initiatives end-to-end.
Data analytics & provide relevant information through dashboards for both internal and external stakeholders.
Support customization of modules as per business requirements.
Excellent Communications Skills (Both Written & Verbal)
Advanced working knowledge on Microsoft Excel & PowerPoint.
Compensation range : 12 LPA
Location
Navi Mumbai
Working hours
Monday to Saturday (6 day a week)