Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.
It offers personalised nutrition and fitness programs to achieve health goals like weight loss and manage chronic conditions like pre-diabetes, diabetes, gut health along with fitness wearables and science backed skincare products thus helping users upgrade their health.
About the role :
As a Health Buddy, you will partner with customers throughout their health journey, beginning with a seamless onboarding experience and continuing as you help them adhere to their personalized health plans. Your role is crucial in supporting customers to achieve their health goals, enhancing their satisfaction, and promoting long-term engagement with our platform.
What your day would look like ::
- Guide new customers through the initial setup process, ensuring they understand how to use the platform
- Provide ongoing support by answering questions, addressing concerns, and encouraging customers to stay on track with their health goals
- Regular check-in with customers to monitor their progress and offer advice or adjustments to their plans as needed throughout their fitness journey
- Educate customers about the various features of the platform
- Gather and relay customer feedback to the product development team to help improve the platform and address any issues
- Motivate customers to stick with their health plans
Say hello if you’ve got :
- Experience in customer experience, health coaching, or a related field
- Understanding of health, wellness, and fitness principles
- Certifications in health coaching, nutrition, or fitness training are a plus
- Excellent verbal and written communication skills with an ability to convey complex information simply and engagingly
- Ability to manage multiple customer relationships and track progress effectively
- Proven ability to inspire and motivate individuals to achieve their goals