YOU WILL VIBE WITH US
To sustain and grow the business from existing clients by delivering exceptional service - To achieve this through relationship building, regular planning, proactive thinking, strategizing and client competition mapping. To be able to bring in more Business to the company through Upsell/ Cross sell from Existing & New clients.
The main responsibilities are:
- Grow relationship in the assigned clients and seek new business opportunities. (Upsell/ Cross sell)
- Grow revenue from the assigned clients through new initiatives. (Revenue enhancement)
- Design new marketing plans for company's products to increase awareness.
- Drive process excellence by leading the implementation of SOPs and industry best practices.
- Ensure the client understands the full potential of company's services to increase adoption.
- Coordinate with all internal stakeholders to ensure timely deliver within the service level agreements.
- Maintain excellent client relationship to ensure high NPS score
WE WILL VIBE WITH YOU
Requirements:
- Bachelor’s degree (or higher) in Business Administration or relevant discipline
- 5-8 years of experience in similar industry
- Able to work independently with minimum supervision and achieve stretch targets
- Able to manage multiple-task, Workload and priorities
- Excellent interpersonal communication
- Fluent in English, both written and oral
- Relationship Management with clients and Relationship Building to convert into Business Opportunity
- Planning and execution capabilities
- Client servicing & Operational skills
- Strong perseverance & Good presentation skills
- Person should be methodical & organized with clarity of though
- Good working knowledge in MS office
Note: We are looking out for candidates who have a background of loyalty, rewards, digital rewards, payments industry, Fintech etc.