Job Summary:
The Hotel Manager oversees the day-to-day operations of our different hotel properties on Boracay Island. The role ensures exceptional guest experiences, operational efficiency, and financial profitability while maintaining the highest standards of hospitality. The Hotel Manager is responsible for managing staff, ensuring compliance with health and safety regulations, and creating strategies to increase occupancy and guest satisfaction.
Key Responsibilities:
- Operational Management:
- Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services.
- Ensure smooth daily operations, monitor service quality, and address guest needs promptly.
- Implement and monitor standard operating procedures (SOPs) to ensure efficient hotel management.
- Guest Relations & Satisfaction:
- Ensure guests receive outstanding service by creating a welcoming atmosphere.
- Handle guest complaints or issues professionally and resolve them in a timely manner.
- Implement and track guest satisfaction initiatives and surveys to gather feedback and make improvements.
- Financial Management:
- Develop and manage the hotel’s budget, ensuring cost control and profitability.
- Monitor financial performance, including revenue, expenses, occupancy rates, and profitability margins.
- Implement revenue management strategies to maximize occupancy and room rates, particularly during peak seasons.
- Team Leadership & Development:
- Recruit, train, and supervise hotel staff across all departments.
- Foster a positive work environment and promote teamwork, professional growth, and staff retention.
- Set performance targets and provide regular feedback to staff through performance evaluations.
- Marketing & Sales:
- Collaborate with the marketing and sales teams to create strategies to attract guests and increase bookings.
- Establish partnerships with local tourism agencies and international travel platforms to boost hotel visibility.
- Coordinate promotional activities, special offers, and events to drive revenue and customer loyalty.
- Health, Safety & Compliance:
- Ensure all hotel operations comply with local health, safety, and environmental regulations.
- Implement safety protocols, emergency procedures, and sanitation standards, particularly considering Boracay’s focus on environmental preservation.
- Conduct regular inspections of hotel facilities and implement corrective actions when necessary.
- Customer Service Excellence:
- Set a high standard for guest service and ensure all staff maintain a professional, courteous demeanor.
- Continuously seek opportunities to improve service and enhance the guest experience.
- Sustainability Initiatives:
- Implement environmentally friendly practices, such as waste reduction and energy conservation, in line with Boracay’s sustainability goals.
- Promote green initiatives that enhance the hotel’s eco-friendly image and support the island’s commitment to sustainable tourism.
Qualifications:
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Additional certifications in hotel management or resort operations are a plus.
- 5+ years of experience in hotel management, preferably in a resort or luxury property.
- Experience working in island or remote resort destinations is an advantage.
- Strong leadership and interpersonal skills, with the ability to manage and motivate a large team.
- Excellent communication and customer service skills.
- Ability to make strategic decisions that balance guest satisfaction and financial performance.
- Experience in financial management, budgeting, and revenue optimization.
- Knowledge of health and safety regulations and local laws related to hospitality operations.
- Ability to work in a dynamic environment, with flexibility to work during peak seasons, holidays, and weekends.
- Willingness to live on or relocate to Boracay Island, if not currently based there.
Additional Requirements:
- Must possess strong cultural awareness and sensitivity to Boracay’s local and international tourist demographic.
- Knowledge of environmental and sustainability practices in island or resort settings is preferred.
Job Type: Full-time
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Schedule:
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute or relocate to Boracay Island for this job, our company offers a staff house?
- What are the pre-employment requirements you have and not yet expired?
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