Title; VP - P&C insurance head
Candidate Expectation and Roles & Responsibilities
Minimum 21+ years and 14- 16 years of extensive leadership experience across different geographies and sub-domains especially P & C
Experience in P & C Insurance Operations / Sales/ Solutions / CoE
Must have thorough understanding of Property and Casualty Insurance operations across the value chain / product life cycle covering Underwriting, Policy Servicing and Claims
Creative approach to problem solving with the ability to focus on details while maintaining the “big picture” view
Ability to develop new strategies, objectives and initiatives for running successful operations, experience of developing procedures, service standards for business excellence
Preferably external certification in P&C Insurance (CPCU or CII certification)
Lead change management and value creation initiatives, ensuring client’s success and enhanced customer experience
Overall responsibility for Service Delivery of a portfolio of P&C Insurance customers cutting across multiple geographies
Meet and exceed customer expectations on Service Delivery including Service Levels, Quality, Process efficiencies and saves and any other Contractual requirement across the spectrum
Lead a large team
Strongly establish domain footprint (Insurance in general and P&C in particular ) across geographies and developing it further by winning new logos
Drive Growth and Support Sales Enablement – Participate in bids and defense, and play active role in new logo acquisition
Domain Enrichment – Develop the P&C Domain by leveraging the Learning modules, leveraging technology and external enablers to improve domain quotient of the team
Lead the Insurance Delivery Practice and Centre of Excellence (COE), for Insurance Vertical , provide forward outlook of the industry and how the team can be equipped to handle future demands
To provide Thought Leadership, create strategic business proposals leveraging industry experience, trends and domain knowledge; to provide differentiated solutions to existing and new clients
To aptly understand the IT/technology, market trends, new-age technology within P & C Insurance landscape and effectively apply the same in creating customized proposals and solutions
To closely liaise with multiple functions/stakeholders and create ‘Go-to Market’ strategy
To grow the Business in Insurance and develop offerings with respect to P & C Insurance
Groom next level leadership to take on higher level responsibilities
To contribute in the overall revenue target for Insurance through demand creation and fulfilment