Overview
Managing the credit control activities of assigned regions/accounts, ensuring timely collection of outstanding debts, and maintaining strong relationships with clients.
Responsibilities
- Accountable for assigned client accounts from invoice generation to cash collection.
- Take up Credit control process transitions from onsite and ensure successful transition.
- Review client contracts specifically the invoicing and payment clauses and recommend changes to align with Morgan McKinley’s standard process and payment terms.
- Payment follow up with the customers to ensure customers pay by the due date.
- Ledger review, reconciliation, and timely clearing of all pending items.
- Work closely with different teams to reduce the aged debtors and improve the DSO.
- Initiate escalation procedures as per the documented policy for any delays on payments.
- Take responsibility for client accounts to include regular consulting with customers, ensuring accurate data and reporting status updates.
- Assess Payment follow up policies and procedures and recommend improvements.
- Conduct account analysis, identifying and reporting trends, risks, and discrepancies.
- Take the lead in identifying client issues and proposing the most appropriate approach for resolving theissues and expediate the receipts from the clients.
- Ensure all processes activities are in accordance with Company's Policy and Internal Controls are in place to minimize/ eliminate the errors.
- Maintaining quality and productivity as per the SLA.
- Manage the volume of work with accuracy and supporting the team.
- Responsible for process documentation and keep them up to date.
- Resolve invoice related queries effectively.
- Manage Escalations and work cross functionally to drive good business practices and accountability within SOP guidelines and Corporate Policies.
- Perform other duties as assigned by Manager.