Mercer is seeking candidates for the following position based in the DLF, Gurugram office:
Senior Specialist - Metrics, Analytics & Reporting
What can you expect?
Mercer is the global leader for trusted human capital services and products. The Health Delivery team at Mercer delivers a comprehensive suite of Health solutions across geographic boundaries, offering solutions globally.
The incumbent in this role will ensure world-class service delivery to the UK clients. This position is responsible for various professional activities for assigned moderate portfolios, including processing and technical checks of transaction, administration of Healthcare & Protection policies (covering Renewal and Market Review process).
The role will focus on:
- Processing and quality checking
- Handling tasks for UK health insurance products – like GLA, GIP, PMI, Dental, etc
- Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
- Good understanding of claims Underwriting process
- Effective communication with clients, colleagues, and providers
- Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)
- Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails
- Creating reports, perform data analysis, including presentation of data insights.
- Ownership of delivery on assigned work through self-planning and monitoring of all activities
- Ensure quality of own work through right first-time approach
- Preparation of various process reports as and when delegated by managers.
- Mentoring and coaching new hires
- Updating and maintaining process documentations (e.g. SOPs, PMAPs, Exception Tracker etc.)
- Transition of new processes / work types
What is in it for you?
- Medical insurance, personal accident insurance, group term life insurance from the day you join us.
- 10 holidays along with 20 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
- Shared Transport (Provided the address falls in service zone)
We will count on you to:
Operational Activities:
- Responsible for transactions processing and quality check
- Managing daily inventory and allocating work within the team
- Tracking the inventory status and sharing day end report with managers
- Providing floor support to colleagues
- SPOC for any process related updates and queries
- Timely communication to managers for any issues or help needed.
- Adhere to UK Health processes.
- Ownership of delivery of tasks and client portfolio
- Proactively manage own workload
- Partner with internal/ external stakeholders to achieve best service for client.
- Dealing with client and member queries (verbal and written), as appropriate in line with service level agreements to ensure timely client delivery.
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical knowledge.
- Support revenue reporting activity as appropriate.
- Quality checking of colleagues work to ensure accuracy.
- Ability to work independently and as part of a team.
- Ability to establish and maintain relationships with both internal and external stakeholders.
- Good planning and organisation skills and ability to work to deadlines.
- Ability to prioritise own workloads.
- Accuracy and attention to detail
- Manage multiple clients demands on a daily basis.
- Attend client meetings as requires.
- Manage client relationships to support retention & growth.
- Training and technical referral for colleagues
- Excellent planning and organisation skills with ability to work to numerous deadlines.
- Manage multiple clients demands on a daily basis.
- Coaching of colleagues
Reporting work:
- All process related updates and exceptions are captured and reported out on timely basis
- Updating and maintaining Rejects/Errors data and share the analysis with managers
- Helping managers in process relate reports (e.g. Weekly, Monthly Dashboard)
- Ensure all adhoc reports are prepared as and when requested
- Good skills in creating attractive dashboards using Excel, Power Point, etc.
Support new transitions:
- Responsible for leading transition calls and support knowledge transfer
- Creating and maintaining process documents (e.g. SOPs, Process Maps etc.)
- Ensure adherence to communication calendar.
- Imparting process trainings to team members
What you need to have:
- 6+ years of overall experience including minimum 2 years of Health Insurance in any region
- Good Interpretation and decision making skills
- Strong command on MS office applications (Word, PowerPoint)
- Intermediate knowledge of MS Excel (must)
- Strong communication skills, both verbal and written
- Advanced Logical, Data Analytical & reporting skills
- Proficient in arithmetic calculations
- Strong analytical, research and problem solving skills, attention to details
- VBA knowledge will be an added advantage