Client Partner - Retail and Consumer Goods
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities.
Responsibilities:
- Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
- Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
- Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
- Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
- Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
- Accountable for revenue and profit forecasts and delivery.
- Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
- Ensure accurate financial forecasts, projections, and adjustments.
- Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
- Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
- Ensure compliance with governance, business rules, and regulatory standards.
Minimum Requirements:
- Significant professional experience in client management or a similar role.
- Proven track record of delivering 20%+ revenue growth across a client portfolio.
- Extensive experience in developing and executing client strategies that drive business growth.
- Demonstrated success in managing account P&L and achieving financial targets.
- Experience in client engagement and building senior-level client relationships.
- Proven ability to collaborate and influence across various levels of an organization.
- Exceptional leadership, negotiation, and relationship management abilities.
- Strong business acumen and ability to identify and capitalise on growth opportunities.
- Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
- Health: Global internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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