Job title: Supplier Partnership Manager
Location: Milton Keynes
Salary: up to £47,500
Working Arrangement: Hybrid working - 2 days in the office, 3 days from home
Key Purpose of the Role:
This role sits within the buying team, focused on owning part of the online rewards range proposition and driving the development, delivery, and margin performance of the offering. The role involves working with a global network of 70+ suppliers to ensure the best products and pricing are available, while also being creative in curating the overall offering.
Actively sourcing new product opportunities while developing a strong knowledge and understanding of the Rewards marketplace. To proactively build, develop and manage the Reward Merchandise and Voucher range, producing a best-in-class offering for the industry.
Principal Responsibilities:
- Compile, analyse and interpret data to assist with margin management and provide a commercially viable, appealing range of merchandise (and other products) at competitive prices.
- Build, manage and maintain relationships with suppliers, including negotiation, service agreements, and performance reviews to ensure excellent quality of service and adherence to SLAs and KPIs.
- Work with internal stakeholders to build compelling reward propositions and assist with all client requests for product proposals and pricing.
- Work with the Finance department to support with any invoicing queries.
- Lead operational implementation of new Reward supplier/offering from brief to launch, including assisting in the sales process where necessary.
- Proactively suggest process improvements to increase efficiency and effectiveness of service and identify and implement Reward Product enhancement opportunities.
- Accountability for driving the timely resolution of any reward/supplier issues.
- Provide training to internal stakeholders regarding selling and operating the rewards products.
- Input into the technical development of the reward products and systems.
- Maintain a working knowledge of external factors such as legislation, trademarks, and taxation, implementing any changes as required.
- Source new suppliers to improve upon the existing range.
- Actively seek pertinent information regarding competitor products, pricing, and marketing strategies and tactics wherever possible.
- Support profitability and redemption targets as set by the company.
- Occasional unsociable hours with ad hoc overseas travel.
Essential Experience & Skills:
- Extensive experience in an online retail, buying, or range management role.
- Experience of international product propositions, product range specification, and negotiation in an online retail or B2B or drop shipping environment is a bonus.
- Works with minimal guidance and in partnership with other team members.
- Comfortable working in a multicultural department with global internal stakeholders and suppliers.
- Ability to work and lead in cross-functional teams.
- Strong supplier relationship management.
- Previous experience of working with and using data and databases to present and support decision-making processes and commercial business updates.
- High level of commercial awareness.
- Ability to influence with strong negotiation skills.
- Good analytical skills with strong attention to detail.
- Excellent interpersonal and communication skills with the ability to converse with all levels of stakeholders.
- Confident, positive, results-driven, with a can-do attitude.
- Self-starter and 'closer' of projects.
- Troubleshooting and decision-making skills.
- Multi-tasking skills with the ability to work in a high-pressure, fast-paced dynamic environment with changing priorities.
- Excellent Word, PowerPoint & Excel skills.
- Excellent command of the English language (spoken and written). Other languages are a bonus but not essential.
- Full driver's license.
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