Vision
Our Vision is for Capita Digital Learning to be a world class digital learning partner for our clients. This allows us to improve our clients’ organisational capability and jointly deliver better business outcomes for them.
To achieve this, we need to be agile and focus on delighting our clients and invest in our Learning capability.
We are organised through two teams:
Our CLIENT team is our primary presence in the marketplace. They drive growth, understand, and delight our customers, find and manage new strategic partners and are responsible for ensuring we deliver against our customers’ needs whilst achieving the right level of return.
Our DELIVERY team push the boundaries on our learning products and services, ensuring that every single learning intervention has been designed to (at least) deliver against customer needs and business outcomes.
The teams collaborate seamlessly. The CLIENT team identifies and shapes our client needs. The DELIVERY team translates these needs into a service, programme and business outcome and ensures flawless delivery.
Job purpose:
The Learning Content Designer is responsible for designing and delivering high quality e-learning, pdfs, workbooks, media scripts and other learning content on a large variety of subjects and will support the rest of the team to create impactful and engaging learning solutions.
Key activities and responsibilities:
- Establish a trusting relationship with clients and understand their business, their requirements, and the bigger picture.
- Define and articulate the content design to your client and to the internal production team.
- Specify how any digital solutions will work - from structure to scope, visual look and feel and functionality.
- Design, content map and script solutions that deliver on the client's brief and are achievable within time, technology, and budget.
- Create content using a range of authoring tools, templates, re-usable assets and bespoke elements to meet learning content design requirements.
- Take responsibility for, and champion, your designs throughout the whole life of the project, working in collaboration with colleagues from the graphical, technical and project management teams.
- Proactively identify and resolve issues as they occur.
Key performance indicators:
Efficiency and utilisation
Quality of delivery
Customer feedback
SLA and KPI compliance
Skills, Knowledge & Experience:
- The ability to flex your writing style to meet client, audience and modality requirements.
- Proven ability to understand, and structure, complex content quickly.
- The ability to combine attention to detail with a clear writing style and real creative flair.
- Confident client-facing communication, listening, persuasion and presentation skills.
- Flexible and resourceful problem solving - able to tackle setbacks and obstacles.
- Strong visual awareness and interest in visual communication.
- Proficient use of a minimum of two learning authoring tools.