Staff IT Engineer, End User Computing
Responsibilities:
- Individual will be an important member of the Global IT End User Computing team with collective accountability to availability & performance.
- Able to thrive in a fast-paced environment, ability to be agile and pivot frequently with rapid changes in business & functional demand.
- Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
- Strong experience utilizing scripting and/or programming languages such as Bash, and PowerShell to automate processes and manage system configuration.
- Experience with mobile device management such as Intune.
- Experience with Service Now and the various integration points.
- Coordinate and implement the installation of client and department specific applications and systems. Includes creation, management, and sustainment of software deployment packages & operating systems.
- Ability to troubleshoot complex end user endpoint issues within the enterprise environment triaged from other teams.
- Operational experience working with cross-functional teams on global security initiatives.
- Strong understanding of endpoint security (laptop, desktop, mobile, etc.)
- Manages projects; timelines, milestones, resources, budget & documentation.
- Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results.
- Enhances internal and external working relationships and networks with key contacts outside area of expertise.
- Collaborate with team and other cross-functional teams (EUS, Lab IT, Information Security) in IT & business projects.
- Participates in follow-the-sun on-call rotation.
Requirements:
- Minimum 8 years of relevant work experience.
- Experience in SCCM and Intune administration.
- Proficiency in scripting and programming languages such as PowerShell, Bash, or Python.
- Experience with programming languages such as C#, or JavaScript.
- Advanced proficiency in Active Directory and Azure environment including OS provisioning, software packaging, image management, and working with GPOs and configuration profiles.
- Strong understanding of automation servicing tools such as Rundeck or Ansible.
- Familiar with engineering principles such as Agile methodologies, Scrum, and source control management repositories (GIT).
- Extensive knowledge of developing and managing desktop operating systems (Mac and Windows versions)
- Strong experience with Windows Server.
Strong working knowledge with the following would be highly desired:
- Linux such as CentOS/RedHat.
- JAMF Apple Management.
- AWS Workspaces, Microsoft Azure Services, Virtual Apps and Desktops.
- Docker and/or Kubernetes.
- Understanding of AWS infrastructure and services.
- Articulate and persuasive oral and written communications skills.
- Exceptional analytical, strategic thinking and problem-solving abilities with focus on customer service.
- Works independently with minimal guidance/supervision.
Preferred Education / Skills:
- Bachelor’s degree from an accredited college or university or equivalent work experience
- Microsoft certifications
- AWS certifications
- Jamf certifications
- Service Now accreditation
- ITIL Foundation