Business Travel Consultant - AMADEUS
London
- Sector: Business Travel, Fares & Ticketing
- Job type: Permanent
We are currently recruiting for a Business Travel Consultant to join a Travel Management Company in the City of London. Our client is looking for an individual who has great knowledge of using GDS Amadeus to join their growing team and offering a competitive starting salary.
DUTIES:
- Deal with enquiries including complex itineraries received by phone or email from start to finish including flights, accommodation, car hire, rail and ancillaries.
- Offer the best solution for each customer whilst optimizing profit opportunities.
- Provide quotes, book, issue tickets and reissue tickets for all fares worldwide (including published fares, nett fares, CAT35 fare, route deals), as well as refunds using Amadeus GDS.
- Manage queues and issue tickets prior to deadline, as well as handle schedule changes from airlines and amend itineraries according to clients' changes.
- Provide solutions and advice to clients in an efficient and professional manner delivering a premium quality, ruthlessly efficient service experience that is both consistent and reliable and aligned to the attributes of the Company brand.
- Ensure all company and traveller profiles, policy and quality control scripts are up to date.
EXPERIENCE REQUIRED:
- Proficiency on Amadeus GDS
- Excellent fares knowledge including manual fare construction
- Competency in all ticketing processes including re-issues, revalidations and refunds
- Knowledge of international travel products, geography and current affairs
- Knowledge of ancillary services
- Good written English with the ability to write professionally to customers
- Strong interpersonal skills with the desire and ability to develop others
- A drive to solve problems for customers and team members
- A high level of professionalism and flexibility and a strong work ethic
THE PACKAGE:
- A competitive basic salary
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call 0203 8879444 or email
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