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Job Description
JOB SUMMARY
LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
We are now recruiting for a dynamic and passionate Director of Event Management to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world-class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive and hands-on leader to lead our energetic and enthusiastic Events team at the distinctly Mayfair and refreshingly refined London Marriott Hotel Grosvenor Square. The successful candidate would shape the team to achieve Marriott UK's Thrive25 strategy.
The Director of Events will oversee the functions of Event Management, including the departments of Event Planning, Event Service and Event Technology. Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand's target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
- OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
- Researches and analyzes new products, pricing and services of competition.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
- Ensures the property is apprised of all groups that will impact property operations.
- Works with culinary team to ensure compliance with food handling and sanitation standards.
- Oversees Event Operations including Banquets, Event Services and Event Technology.
- Oversees event planning team.
- Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
- Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Leads the execution of brand service initiatives in event management areas.
- Develops an Event Management strategy that is aligned with the brand's business strategy and leads its execution.
Leading Event Management Teams
- Sets expectations and holds event management leadership team accountable for desired service behaviours related to product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
- Ensures integration of departmental goals in game plans.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Managing Profitability
- Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
- Works directly with major groups when high profile and financial impact will be significant (limited instances).
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Ensuring Exceptional Customer Service
- Creates an atmosphere in all event management areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Reviews and responds to results of Event Satisfaction Survey.
Conducting Human Resources Activities
- Works with Human Resources to ensure compliance with all applicable laws and regulations.
- Reviews property specific event operations annually and makes appropriate adjustments.
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Communicates and ensures departmental and property emergency procedures are executed when necessary.
- Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
WHAT WE CAN OFFER YOU
- Competitive Salary + 31 days holiday including bank holidays increasing to a maximum of 35 days
- Attractive Bonus plan
- Accommodation Service Charge after successful completion of probationary period
- Complimentary private medical via AXA
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Length of service rewards and invitations to celebratory events
- Monthly/yearly recognition schemes
- World-class international career opportunities within Marriott hotels tailored to your specific needs
- Heavily discounted room rates for you & friends and family
- Professional learning and development opportunities
- Complimentary meals on duty
- Complimentary dry cleaning
- Complimentary use of Gym
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Enhanced Pension scheme
- Life assurance x 3 salary
- Competitive car lease schemes
- Cycle to work scheme
- Access to major high street discounts
#LI-Onsite
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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