Hiring #TACEngineers with Network Security at Movate (Formerly CSS Corp)
Network security Engineers can also apply
Should be flexible with night shifts
Skills required: TCP/IP, OSI Layers, IPSEC, SSL VPN, Wireshark and Firewalls
Job Location: Chennai (Work from Office)
Experience: Minimum 3 yrs required
Interested can share their resume with
Job description – L1 TAC engineer – Netskope
Primary Skills:
- Excellent Communication Skills.
- Candidate should have very strong fundamental “core” networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
- Familiarity with DLP and Encryption gateways.
- Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
- Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
- International Support experience preferable.
- CCNA certification is preferable
Roles and Responsibility of Level 1 Engineer
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction.
- Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Check the case queue and clear the cases in it before the end of the shift
- Help customers with Netskope products and services.
- Update ZD with case updates and set SLA accordingly
- Manage caseloads & backlog in a timely manner, drive them for a closure
- Take ownership for problem resolution, problem reproduction and escalation.
- Escalate cases to the L2 team whenever required with proper documentation.