Job overview
- Incumbent will be responsible to work Independently and with minimal supervision and architect best in class CIS solutions across WNS verticals, which are innovative, transformational, cost effective.
Work experience / Qualifications
- Minimum 6 years of work experience with at least 3 years of experience in contact centre solutions.
- Should know call centre basics, WFM and Operations principles
Key responsibilities
- Ownership, responsibility and accountability for creating winning solutions
- Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)
- End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.
- The role may also involve
- Participate in consulting / diagnostic studies / strategic projects
- Collateral development
- Lead, participate in client visits to various WNS locations
Skill-sets
- Analytical mind-set - Ability to understand client requirements and architect the appropriate solution
- Ability to innovate and ideate
- Excellent English communication skills (written and verbal)
- Strong stakeholder management skills
- Ability to handle high pressure situations and multi-task
Travel Required - Yes. Based on the requirements of the deliverable.
Department - CIS Solutions
Location - Mumbai / Pune / Gurgaon