Presales- Voice Mitel Solution Architect
Exp- 9 + years
Job Location-Mumbai Andheri E
Job Description
- Design/build the Hosted Cloud Contact Center such as:
- Private Cloud: InstaCC Enghouse (CCSP) and Cisco HCS (ICCG) Platform.
- Public cloud: Cisco WebexCC, Genesys Pure Cloud and Amazon Connect.
- Experience in the areas of Presales, Consulting, Designing, Implementation and operation in Telecom- Unified Communication & Collaboration, Contact Center, Cloud Transformation.
- Work closely on RFP, RFQ, Technical Bid Management, Technical Order Processing by translating customer requirements to clear solution design. Provided superior consulting to clients through effective interpersonal and presentation skills.
- Work closely with Domain SME’s from Voice, Network, Security, to design end to end solution
- Assessment of technical risk, compliance and MSA.
- Designing solution in compliance with Dot, HIPAA, GDPR & PCIDSS
- Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.