Position: 3rd Line/Systems Consultant (Hybrid)
Reporting to: Head of Infrastructure Services
Our client is looking for a positive, forward-thinking team player to join their Infrastructure Services Team as a 3rd line Systems Consultant. Our client is in the top 10 MSPs in the world and specializes in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians and Professional Services engineers to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills and a track record in a 3rd line engineer role. This MSP offers great career progression within their company.
This role requires an individual who has:
- 2 years of experience as a 3rd line engineer
- Advanced knowledge of cloud solutions and the Microsoft stack
- Ability to communicate technical information to non-technical colleagues
- Ability to advise Account Managers on clients' future IT needs
Key responsibilities:
- Provide 3rd line support for all issues escalated from 1st and 2nd line support teams
- Provide 3rd line investigation and diagnosis, liaising with 3rd parties when required to ensure prompt resolution
- Ensure systems are being monitored effectively and the monitoring process is documented and agreed
- Support the technical approval process for all planned changes, ensuring that appropriate technical implementation plans, test plans, and contingency plans are in place
- Take ownership of the patch management of clients' infrastructure including compute devices, software, and other hardware
- Identify opportunities for improvement and candidates for automation
- You will be a technology mentor for technical staff, contributing to their personal and technical development
Knowledge, Skills & Experience Required:
- Minimum 2 years 2nd/3rd line / NOC experience within an MSP environment (essential)
- Excellent problem-solving and root cause analysis skills
- Strong understanding of and experience with Microsoft’s cloud offering including Office 365 and Azure
- Strong understanding of and experience with virtualization platforms
- Comprehensive Microsoft stack knowledge
- Good understanding of advanced networking concepts
- Experience managing Firewalls/Routers/Storage
- Demonstrable knowledge of backup/BC/DR concepts and products
Desirable:
- Automation and scripting knowledge
- Experience with security products and the cyber threat landscape
- Linux administration skills
- Knowledge of non-Microsoft cloud platforms (AWS, Google, etc.)
- Good understanding of VOIP solutions
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