At an exciting time of growth, we are seeking an enthusiastic, reliable and well-qualified IT Support Analyst. Reporting to the IT Service Desk Manager, the person appointed will assume overall responsibility for first- and some second-line technical support for all departmental IT applications and services across both the College and the Prep, including end-user computing; this includes multi-function devices and specialised AV and IT equipment. In this hands-on role, the appointee will also be responsible for supporting current and emerging IT services. The post holder will work closely with other members of the IT team to deliver a high-quality IT provision for pupils and staff at both Schools.
The IT team currently comprises the Director of IT, IT Manager, IT Service Desk Manager and a second IT Support Analyst. The department is innovative and forward-looking; the IT team have undertaken transformative work to give Queen’s a Microsoft and an Apple stack cloud-based IT, including the merging of the IT networks of the College and the Prep. As part of this work, all staff have been allocated their own tablets which provides much improved portability and flexibility; SharePoint and OneDrive are now the collaborative platform and file-hosting service of choice respectively.
Maintaining and developing an IT provision across two sites presents interesting challenges; the appointee will enjoy problem solving and working in a logical manner. There is significant scope for learning, not only day-to-day but also through the planned longer-term IT project work in order to continually realise the ambitious IT strategy at Queen’s.
Job Summary
Location: London
Salary: £26,731 – £31,348 per annum, dependent on qualifications, skills, and experience
Queen's College - London
43-49 Harley Street
London
W1G 8BT
England
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