Manage Service Delivery of an engagement with 100 resources. Should be a go-getter, and must take proactive initiatives in managing end-to-end delivery. Must be a People Manager, leading the team from the front. Must have excellent communication & negotiation skills to deal with customers & employees. Should have the ability to push back. Assertive communication is a must.
Responsibilities:
- Raising risks, issues, and escalation to senior management and customers.
- Co-ordination with On-Site Engineers and attending customer calls.
- Creating all quality documents, collecting metrics data, and conducting audits. Performing value creation and KM activities.
- Creating project plans and keeping track of schedules for on-time delivery as per the defined quality standards.
- Ensuring process improvement and compliance, participating in technical design discussions, and reviewing technical documents.
#J-18808-Ljbffr