Equal Opportunities:
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
- Consciousness
- Capability
- Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
Position Summary:
Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events.
Functional Knowledge:
- Proven experience of handling MCL claims to a high standard
- ACILA qualified
General Background, Experience & Professional Qualifications:
- Extensive knowledge of Commercial & Domestic Losses
- Likely to have a market/client reputation
- Regular contribution to technical papers/presentations to internal and external stakeholders
- Experience of staff mentoring/development
Key Responsibilities:
- Working with the existing mentors and peer reviewers to maintain a high standard of consistent product
- Development of staff handling £50-250K claims
- Contribute to training and development programmes
- Drive continuous improvement in technical delivery and enhanced Customer/claim outcomes
- Contribute to technical guidance documents on key topics/areas.
Behaviours:
- Ability to work on own initiative
- Ability to demonstrate attention to detail
- Excellent customer service and communication skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
- Ability to communicate and motivate at a variety of experience levels
- Quality focused.
- Team focused – working with colleagues throughout the business
- Competent use of technology – Excel, PowerPoint, Word, Teams etc
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