Job Advert
Online Advisor
Aston & Fincher have been operating in the hair and beauty industry for over 65 years, through those years we pride ourselves of being the best in the industry and are known for the great care we take with customers and employees alike.
The Position
We are looking for an enthusiastic Online Advisor to contribute to generating sales for our company. You will be responsible for taking and processing orders over the phone, closing sales and maintaining good customer relationships.
An effective Online Advisor must be an excellent communicator and have people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by being in constant contact with our customer base and developing business.
What we offer
- Competitive salary
- 29 days holiday per calendar year
- A contributory company pension scheme after 3 months service
- Free onsite parking
- Staff uniform
- Full induction and comprehensive training
- Incentive scheme
- Social events
- Long service awards
- Career progression
The Role
- Assisting in answering questions about products or the company
- Direct prospects to the field sales team when needed
- Ensure all Refunds and Returns are processed effectively
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Print and process rep orders
- Go the “extra mile” to meet and exceed our customers’ expectations
- Ensure all email orders and enquiries are handled efficiently
- Follow company packing procedures and standards
The Candidate
- Good PC skills
- Excellent communication and interpersonal skills
- Proven experience as an Online Advisor or other sales/customer service role
- Good negotiation skills with the ability to resolve issues and address complaints
- Computer literate and competent with email
Working Hours and Job Location
The working hours for this role are 39 hours a week
Monday to Thursday 8.15am – 5.00pm, Friday 8.15am – 4.00pm
Aston & Fincher Ltd is based in Perry Barr, Birmingham, B6 7BB
How to apply
So, if you are ready to join the industry leaders and think you have what it takes and want to know more about this rewarding role, please send in your CV and apply today by email –
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