Job details
Department: The Registry
Responsible to: College Team Leader
Location: Kedleston Road, Derby Campus
Salary: £24,579 to £25,332 per annum (For exceptional performers, there is scope for further progression up to £29,132 per annum)
Closing date: Monday 30 September 2024
Contract type: Fixed term contract 13 months
Post type: Full-time
Adaptive working type: Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.
Reference: 0311-24
About the role
We would like to welcome applications to become part of a dedicated team of Registry Advisers within the University of Derby.
Our graduate interns make a significant contribution to the student journey which can help them achieve their success. You will provide student and academic administration across a range of programmes, ensuring that effective processes are in place to provide an excellent experience for students.
Working collaboratively, you will liaise closely with Personal Academic Tutors, Student Services, College Registry Operations and the Student Hub. As part of your role, you will learn to identify early on, students at risk of disengagement, failure, or non-completion, be able to understand the student record and provide timely advice, guidance, and referrals to specialist support services including regulatory information throughout the academic year.
You will play a key role in addressing student progression, retention, and achievement, contributing to student success and a positive student experience. The role will involve using the existing Student Engagement monitoring tools and developing and facilitating further interventions with a range of teams to improve progression, retention, and achievement. You will be a recognised point of contact for engagement particularly for our first year and international student cohorts.
You will be responsible for ensuring data quality within a right first-time ethos for all data within your business area, supported by an awareness and understanding of the data processed within your area, particularly any data classed as personal or sensitive.
Working together with colleagues in our academic colleges and professional services, we aim to provide a high-quality user experience for students and staff who support the student journey (admissions to graduation). Supporting our Student Hub offering support, advice and guidance, or referring to specialist teams on a variety of areas.
Please note the Student Engagement Adviser role is a Graduate Intern role for University of Derby Graduates who have graduated in the last 2 years. The post is not available for those who have previously held a graduate intern role within the University of Derby.
Principal accountabilities
- Fully engage with the Student Adviser Intern programme within the Registry. Include the production of progress reports and or presentations with a view to developing their skill base for future development and employment opportunities.
- Engage with and support students within the Student Hub, working collaboratively with all areas of the University to ensure the best response to students during their journey of study.
- To form part of the Registry taskforce supporting core operations such as CAS Issuance, Enrolment, Right to Study Checks, Graduation preparation and on the day support.
- Work closely with Programme teams to identify and intervene with students at risk of disengagement, failure, or non-completion, using relevant student achievement and engagement data and intelligence from the student record systems and other key indicators.
- To deliver key projects allocated to the Student Advisers as part of their development, which will enhance the student and staff experience.
- To meet with all students considering withdrawal and/or leave of absence to ensure that students are aware of the options under the academic regulations and that they are aware of the support services available in the university where applicable.
- To assist in the development, planning, delivery, and evaluation of specific initiatives, such as Induction, to facilitate and support increased retention and engagement in addition to raising awareness amongst students of wider support available.
- Within the context of wider University communication schedules, to support colleagues in implementing a ‘keeping warm’ communications strategy for students during the summer vacation, particularly those students undertaking reassessment or deferred assessment, and those on leave of absence.
- Collect and compile data from across institutional platforms and systems to enable accurate and timely monitoring of student engagement.
- Record keeping and report writing: Maintain records of interactions with students; produce data reports and analysis using available monitoring and evaluation data relevant to contacts with students, interventions and outcomes; and ensure an inclusive service with a focus on delivering excellence.
- Escalate issues or concerns to the allocated Team Leader/Line Manager.
Person specification
Essential Criteria
Qualifications
- Honours degree or Higher qualification e.g., Masters
- Applicants must be recent graduates of the University of Derby who have graduated from their course within the last two years
Experience
- Experience of delivering information, advice, and guidance
- Experience of working in an administrative role in a service setting
- Experience of understanding and applying data protection requirements
- Experience of using data to manage workload
- Experience of delivering information in a creative and engaging way
Skills, knowledge & abilities
- Excellent customer service skills
- Contributing to the development of innovative solutions to problems, addressing the root cause
- Working collaboratively across boundaries to achieve common goals
- Excellent interpersonal and communication skills
- Ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
- Good judgement of situations and people and the ability to respond appropriately
- Ability to take a professional approach and work on own initiative and as part of a team
- Flexible and adaptable in approach to work
- Ability to understand and apply regulations/rules e.g. GDPR, quality assurance frameworks
- Confident and able to demonstrate digital competency across a range of technologies, including but not limited to Microsoft Office
- Systematic and organised to manage competing priorities
- Excellent ability to retrieve, manage and analyse data, identifying themes and patterns, making pragmatic recommendations for action, where required
- Ability to clearly present and articulate information verbally, as well as in writing to a range of audiences
- Up to date knowledge of current issues affecting Student Engagement within HE
- Ability to work in a fast-paced environment
- Consistent and reliable
Business requirements
- Able to recognise the need and be willing to work outside of normal hours at times as relevant to achieving service delivery, targets and deadlines, such as during enrolment and graduation
- Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner as relevant to support staff, attend events, meetings or for presence
Desirable Criteria
Experience
- Experience of working in the Higher Education sector
- Experience of working in a student support environment
Benefits
- Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
- Local Government Pension Scheme
- Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
- Access to a variety of staff discounts at high street retailers
- Discounted onsite gym
- Discounted access to Devonshire Spa
- Cycle to Work scheme
- A flexible working environment
- A commitment to personal and professional development
Key contact
For further information and informal enquiries regarding the role, please contact Richard Tarplee, Assistant College Registrar via
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via
Unlock your potential and apply today.
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