Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition. At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland.
Customer Relationship Executive
Asahi UK are seeking a Customer Relationship Executive to join our customer collaboration team.
The Customer Relationship Executive is responsible for supporting the team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.
Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.
Key Accountabilities
- Delivering 95% service performance in all aspects of Service as measured by the customer- case fill rate and delivery on time and supporting the customer in securing on shelf availability.
- Monitoring daily sales and flagging issues by exception to Customer Relationship Manager.
- Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP.
- Supporting Customer teams with managing 3PL failures.
- Ensuring highly accurate and precise comms are delivered to the business at the end of the day.
- Performing bespoke analysis on sales and forecasting trends.
- Compiling standard S&OP Pre-reads and analysis.
- Utilise customer systems – log in and collate data to support the Customer Collaboration team.
- Liaise with the Customer to optimize product replenishment and successfully enabling events (new sku's- promotions).
- Monitor actual orders against your demand forecast, speedily investigate significant variances, understand root causes and impact across wider Supply Chain.
- Weekly, Monthly and Quarterly Service Review meetings providing inbound service, including root cause and resolution.
Experience Required
- Strong Excel skills – Knowledge of Power Query is desirable.
- Good communication skills – ability to talk to customers on the phone.
- Systems literate.
- Experience in a high volume, detailed and process driven organisation.
- Knowledge of SAP an advantage.
Key Attributes of the Successful Person
- Excellent communication and interpersonal skills.
- Strong analytical skills able to make the connections in data, events and trends.
- Highly organised with excellent attention to detail.
- Strong interpersonal skills.
- Ability to work under pressure.
- Drive and determination with a willingness to learn.
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are!
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