Part-time Counsellor
£(phone number removed) FTE
Various shift patterns from part-time to full-time.
Hybrid or office based position
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network making a positive difference in over 15 million lives. They are seeking to add a Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, providing 24/7 caring and compassionate support services to employers across the private, public, and non-profit sectors.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.
Day to Day Responsibilities:
- Providing an efficient and effective telephone counselling service to all callers.
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
- Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution.
Essential Skills and Competencies:
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
- 12 months post qualification experience.
- Registered member of the BACP or equivalent (or COP booked).
- Relevant telephone experience.
- High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
- High level of organisational ability; ability to work to tight deadlines and targets.
- Good communication and customer service skills.
Desirable Skills and Competencies:
- Accredited with the BACP or eligible for the accreditation process.
- EAP experience.
- Experience of working within a target driven environment.
Employee Benefits:
- BACP (or equivalent) membership and accreditation paid for.
- BACP CBD Hub.
- Up to £70 per month for supervision.
- Monthly incentives such as weekends away!
- 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Contractual sick pay.
- Private medical insurance after 5 years' service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-years' service.
- Holiday season bonus after 3 years' service.
- Profit share scheme.
- Season ticket loan scheme after 6 months and successful completion of probationary period.
- Cycle to work scheme after 6 months and successful completion of probationary period.
- Access to Employee Assistance Programme.
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes.
- Discounted glasses/contact lenses prescription.
Reference: 47589LS1R11
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