Job Title: Asset Manager
Location: Luton
Brand : Leaders
Salary: Up to £30,000 OTE inclusive of commission
Hours: Monday to Friday 9am to 5:30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and key responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking an Asset Manager to join our dedicated and dynamic team based in Luton . As an Asset Manager, experience is essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
- Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
- Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching, and development.
- Hold regular team meetings.
- Attend branch meetings as required and advise branch managers of any matters requiring their attention.
- Respond promptly and effectively to internal and external complaints.
- Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner, specifically checking and adhering to landlords’ management instructions; issuing instructions for management inspections and reporting to landlords following inspections; issuing instructions for safety inspections including gas safety checks.
- Organising for remedial works to be completed on a timely basis.
- Advising landlords/managing agents of want of repairs.
- Obtaining estimates, issuing works orders, and paying invoices.
- Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
- Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs, or replacements.
- Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
- Advising utility companies of tenancy changes and of meter readings at the end of the tenancies.
- Ensuring that the Aspasia diary is kept up-to-date to monitor outstanding matters.
- Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager, and the Lettings Director immediately upon receipt.
- Liaising closely with letting offices and client account departments.
- Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
- Forwarding landlords’ mail and ensuring that appropriate charges are made for all services rendered.
- Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
- Dealing with landlord statement queries.
- Dealing with extensions and renewals.
- Achieving and maintaining relevant industry qualifications.
What are we looking for:
- Have property management experience.
- Be passionate about delivering exceptional customer service.
- Have experience of managing and supporting staff development.
- Have strong organisational and time management skills.
- Have the ability to work under pressure and towards deadlines.
- Have strong communication skills and confidence in building rapport with a variety of stakeholders.
What we can offer you:
- Proven track record for career growth and advancement within the company.
- Market leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
Benefits:
- Competitive base salary and additional incentives.
- Quarterly and yearly awards including trips abroad.
- Salary sacrifice pension scheme.
- Generous Holiday allowance, increasing by 1 day per year based on service.
- Excellent Parental leave and newly introduced Fertility policy.
- Staff discounts.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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