Store Protection Officer – Waitrose
LOCATION: Parkstone Bournemouth
Payrate: £12.96
BREAKS: UNPAID
Guaranteed number of hours per week, permanent location.
Job Overview
- Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
- £12.96 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers!
- Fantastic opportunity to join the evolving Waitrose and Mitie family!
- Full and extensive training will be provided including MAYBO and key focus on customer service.
- Company funded SIA licence renewal.
- Fully supported by the NOC and provided with technology such as body worn cameras and incident reporting devices.
- Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What we are looking for
- Previous security experience.
- SIA License.
- Excellent communication skills at all levels.
- Energy and enthusiasm.
Main Duties
Operations
- Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Engage fully with the National Operations Centre (NOC) and Mitie management and use all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Review the published Assignment Instructions to suggest amendments that will improve or enhance the current level of service.
- Be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodological, and orderly way.
Training
- Complete all required competency training.
- Undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Report any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment to take appropriate action.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident for the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- Call emergency services and Communication Centre to report all incidents.
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