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Job Overview
Join our team as a Licensing Executive, where you will play a pivotal role in providing excellent customer service and managing licensing processes from book publishers, academics, magazines, newspapers and museums from start to finish. You will ensure that enquiries from customers are addressed in a timely, professional, and friendly manner, manage standard requests for a range of stakeholders, and maintain accurate data records using DACS’ CRM system.
Responsibilities
- Be responsible for managing the licensing process end to end from initial contact to invoicing. Assess the enquiry, explain the process and issue licence agreements.
- Provide consistent, confident and clear communication to a range of stakeholders including rights holders, international sister organisations and clients.
- Provide cost estimates for customers using DACS’ standard rates and be responsible for requests that require a quick turnaround.
- Maintain an excellent level of customer service to internal and external stakeholders by being communicative and responsive.
- As part of the licensing team, be responsible for income generation to achieve set revenue targets.
- The role demands a high level of multi-tasking and prioritisation as you will need to assess the requirements and deadlines of the requests you are managing.
- Provide administrative support to team members when required.
- Maintain the accuracy and quality of data entered onto DACS systems by recording additions or amendments in a structured way.
- Respond promptly and sensitively to enquiries by telephone, email, or face-to-face, adhering to DACS Customer Service standards.
- Be courteous and professional in all correspondence.
- Explain the work DACS carries out to external stakeholders and contribute to DACS’ strategic objectives.
- Maintain relationships with visual creators, rights holders, and with DACS’ Sister Organisations around the world to remain up-to-date with the changing needs of visual creators; stay abreast of developments within other organisations/territories.
Requirements
We are looking for a highly organised, motivated professional to join our Licensing team. You will have excellent communication skills, both written and verbal, and strong experience of Microsoft Office, particularly Excel and Word. This role is dynamic and varied, requiring a flexible and proactive attitude, and the ideal candidate will hit the ground running and relish juggling multiple tasks at once.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
Experience:
- Microsoft Excel: 1 year (required)
- Microsoft Office: 1 year (required)
- Microsoft Word: 1 year (required)
Work Location: Hybrid remote in Bethnal Green, E2 6AA
Application deadline: 23/09/2024
Expected start date: 04/11/2024
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