Job title: Home Sales Consultant
Reports to: Furnishing Floor Manager
Closs & Hamblin are seeking a Part Time Home Sales Consultant to join their team in Canterbury and work closely with the store sales team.
The main purpose of the role: To support customers on the design process of new home furnishing by visiting them in their homes from leads generated mainly by the sales floor.
- Basic Salary on £12.00 plus 1.5% commission on all sales won (circa £6-8000 commission per annum)
- 2-5 full days per week (Full Time or Part Time)
- Training provided
- Staff discount
- Use of company vehicle
We specialise in a wide range of Home Furnishings products; bespoke and ready-made Curtains, Blinds, Shutters, Tracks and Poles.
The values of the business are still, the same as they were when we started; To offer specialist product knowledge and advice to customers, allied by exceptional customer service. We believe the value of our business lies in the competence of our staff and Closs & Hamblin strives to provide an enjoyable and varied place of work.
Duties and Responsibilities
- Review Lead Sheets in store and prepare for all calls
- Estimate in the home whenever possible and convert the lead to order
- Process the order; post/email the receipt to the customer with confirmation of the order.
- Be aware of new ranges/sales/promotions. Ensure that price lists and samples are up to date.
- Provide all relevant samples, books and prices required for each visit
- Agree specifications and window treatment/style etc
- Discuss possible budget, timetable and check measurement, track fitting
- Provide value estimate in the home whenever possible
- Fill in all relevant boxes on the measurement chart and sketches where necessary.
- Secure the order by taking a 50% deposit. Provide the customer with a written receipt
- Telephone follow-up within 7 days unless the customer has accepted the order
- Help train and pass on ideas to sales floor
- Assist Floor Manager with displays/room sets and promotion of home selling service.
- Work on the sales floor when not on calls or preparing quotes
- Actively seek new leads, chase old leads and re-quote wherever possible.
Skills and Experience needed to be the successful Home Sales Consultant:
- Experience and knowledge within home furnishing, curtains and blinds
- Work well within the team
- Excellent product knowledge
- Enthusiasm and interest in the role.
- Presentable and punctual
- Excellent communication with customers and colleagues
- Full UK driving licence
Due to the high number of applications, we will only be able to respond to successful applicants.
Job Types: Full-time, Part-time, Permanent
Pay: £10,000.00-£20,000.00 per year
Expected hours: 14 – 21 per week
Additional pay:
- Bonus scheme
- Commission pay
Benefits:
- Company car
- Company pension
- Employee discount
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- Retail sales: 1 year (preferred)
- Interior Design: 1 year (preferred)
Licence/Certification:
- Drivers Licence (required)
Work Location: In person
Reference ID: Canterbury Home Sales Consultant
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