Location: Lovedale, Newcastle, Maitland & Hunter NSW
Company Overview: Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Resort Hunter Valley: Rydges Resort Hunter Valley is a premier 418 room resort and is a sprawling playground in the heart of wine country, where there's something special for everyone.
About the Role: Rydges Resort Hunter Valley is currently seeking a hands-on Supervisor who has a “go get them attitude” and is a ‘guru’ in customer service! Reporting to the Food & Beverage Manager, this is a part-time role for an industry professional seeking their next challenge and career progression within a high-paced hotel environment.
Key Responsibilities:
- Ensure efficient, friendly and professional service is provided for all guests & locals.
- Liaise with team to ensure venue standards are upheld.
- Ensure all mise-en-place is completed prior to opening.
- Staff skill testing, training, and development to maintain a constant focus on providing an excellent guest experience.
- Coordination of cleaning and maintenance of outlets, work areas, tableware, and utensils.
- Supporting, managing, and motivating our operations team to always perform beyond client expectations.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- In-depth cocktail knowledge.
- Previous leadership or supervisory experience within a fine dining or premium service offering venue.
- Onboarding new colleagues.
- Flexibility to work a 7 day roster.
- Full knowledge of, and practice all of the established hotel occupational health and safety guidelines (WH&S).
- Ensure the protection and maintenance of all operating equipment in conjunction with the Assistant Chief Engineer & Chief Engineer.
- Organise employment rosters according to established hotel guidelines.
- Give assistance to other departments or outlets when required.
- Attend all scheduled meetings.
- Perform any other duties as directed by the Director of Food & Beverage and Food & Beverage Manager.
Benefits:
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
Application Requirements:
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Have you worked in a role which requires a sound understanding of classic cocktails?
- How many years' experience do you have as a Food and Beverage Supervisor?
- Do you have customer service experience?
- Have you worked in a role which requires a sound understanding of craft beer?
- Have you worked in a role which requires a sound understanding of OH&S/WHS?
- Do you hold a current Responsible Service of Alcohol (RSA) certificate?
- How many years of people management experience do you have?
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