The Donor Relations Manager is part of the Development team and is responsible for implementing the donor relations strategy in conjunction with the Director of Development. The Donor Relations Manager will manage the execution of all development related activities, with a specific on maintaining and developing planned giving donor pipelines, while also supporting direct response initiatives that contribute to an increasing revenue stream for the organization. The Donor Relations Manager also provides administrative support to the development team to ensure effective data management and reporting and donor stewardship efforts (acknowledgments, meeting requests, printed materials).
The role requires strong communication and organizational skills, attention to detail, and a positive can-do attitude.
Responsibilities:
- Implement and assess an overall donor relations strategy that supports the short- and long-term fundraising goals in conjunction with the Director of Development and Director of Individual Giving.
- Support the Director of Development in all aspects of special events, including pre-and post-event planning, entering and tracking donors, creating thank you letters, etc.
- Manage day-to-day donation entries and corresponding donor acknowledgment letters.
- Promote planned giving programs in direct mail, newsletters, and other organizational publications and communications.
- Research and implement new processes for database and event tracking efficiency.
- Establish and manage information-tracking processes regarding acknowledgment, recognition, ongoing communications, and continued cultivation of past and current donors to enhance their relationship with Union Settlement and increase the likelihood of continued contributions.
- Provide support for additional development-related administrative tasks (lists, reports, etc.)
- Coordinate with the finance department to ensure records are complete and accurate.
- Other duties as instructed by supervisor.
Qualifications:
- Bachelor’s degree in business administration or related field preferred
- Experience with Salesforce fundraising software
- Strong organizational skills and attention to detail.
- Strong writing skills, including the ability to proofread and edit content
- Self-motivated with the ability to work independently
- Proficiency with Microsoft Office Suite.
- Comfortable engaging with individual donors and sponsors.
- Ability to work in a fast-paced, collaborative environment to prioritize and meet deadlines.
- Personal qualities of integrity, credibility, and a commitment to the mission of Union Settlement.
- Willingness to learn and try new things.
- Must have a sense of humor.
- Experience as a volunteer a plus.
- Knowledge of the East Harlem community is strongly preferred.
CORE COMPETENCIES
- Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
- Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
- Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
- Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
- Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard
Department: Development
Reports to: Director of Development
Hours: Full-Time
Salary: $58,500 - $62,000
FLSA: Exempt
Location: On-site; with the potential for some remote work
Positions Reporting to this Role: None
Organizational Summary
Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.
Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes 8 core program areas: Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.
Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit www.unionsettlement.org.
Union Settlement’s Diversity, Equity & Inclusion Commitment
Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
