Our client is seeking to complement its existing IT team with the addition of TWO SUPPORT DESK ANALYSTS.
You will be an IT Service Desk Analyst, with a positive approach and a 'can do' attitude. You will need to be flexible and adaptable to the needs of the business, the chairman, and stakeholders, able to react quickly, as necessary, to resolve IT-related issues in multiple locations, including on occasion the chairman's private jet.
This is a unique opportunity that will enable you to progress your career within a dynamic, forward-thinking, and exciting group of businesses as it enters a new period of extensive growth and expansion in the UK and beyond.
Responsibilities
- 1st-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites.
- Installation of new hardware and software.
- Troubleshooting issues / answering queries to successful resolution.
- User management - accounts, permissions, distribution lists.
Experience and Qualifications
- Minimum of 12 months' commercial experience in a similar role within a small- or medium-sized organization.
- Previous experience of supporting users by telephone and ticketing system.
- Three A-levels or five AS-levels / City and Guilds diploma / NVQ level 3 / or equivalent.
Beneficial
- Minimum of 18 months' commercial experience.
- Previous experience supporting more than one company/division.
- Previous experience supporting a recruitment agency.
- HND / DipHE / NVQ level 4 / degree with honours / or equivalent.
Skills and Competency
- Support of Microsoft Office 2010 or greater, Windows 7 or greater.
- Familiarity with the internals of a PC/laptop.
- Demonstrable ability to diagnose a variety of desktop and laptop issues across general operating system, TCP/IP networking, hardware component failure/intermittent issues, etc.
- Ability to follow instructions or procedures and check own work.
- Equally comfortable working with others and on own.
Beneficial
- Support of Microsoft Office 2016, Visio, Windows 10.
- Previous experience with Office 365.
- Previous support of Android and iPhone phones, Android and iPad tablets, and Macs.
- Previous experience of automated build and deployment tools.
- Knowledge of Windows Server 2008 and 2012.
- Ability to accurately estimate how long a task will take and communicate progress.
PLEASE APPLY IMMEDIATELY, VISIT US AT ARMSTRONGKNIGHT ONLINE, OR CALL TO PROGRESS YOUR APPLICATION FOR THIS EXCEPTIONAL CAREER OPPORTUNITY.
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