Posting, Adjustments, Unapplied
Responsible for posting accurately all incoming deposits in CAD and USD funds
Familiarize with customers specifications such as discounts
Ensure deliverables are prepared and posted in timely manner to produce accurate reports and provide up to date statement to customers
Responsible for processing adjustments such as Rebill, Credit Memo write-off, voids and Money Move and coding for month end report
Responsible in monitoring all unapplied payments, a weekly report is sent to inform assigned AR of the unapplied payments and for them to provide necessary information
Freight Auditor (support)
Retrieval of invoice and back up for some customer
Summary report for accessorial/counterchecking to Syncada website
Updating delivery schedule for P&G once a week
Maintain responsibility to ensure AR supplies remittance detail as needed
Manages the clients' email to ensure we are receiving all funds for remittances provided
Provide information on cash application issues to management
Participates on special requests as required
Provide quality, professional customer service to internal
Team Lead duties:
Establish and execute the processes and procedures
Establish and manage the achievement of Key Performance Indicators (KPIs)
Monitor and evaluate all processes and implement improvement to ensure clients receive appropriate and high-quality services as committed
Perform daily and monthly auditing of work processes
Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets
Coach, guide and train team members by providing excellent service
Provide assistance to team members in accordance with established practices and procedures
Provide reports as agreed with client
Assist in hiring, selection and training of new team members.